Answers, before you call

Insurance is confusing, especially in a crisis. Let us take the lead: call us and we verify your benefits for you. And don't let insurance be a deterrent to calling. If we're not in your network, we'll help point you in the right direction.

NSRC accepts most major plans, including:

• Blue Cross Blue Shield
• Ambetter
• UnitedHealthcare
• UMR
• TRICARE West
• VA Community Care

Note: NSRC can work with most major insurance providers; however traditional State Medicaid and Medicare will not cover treatment.

Accepted Payments: Credit Cards, Private Insurance, Checks, Payment Plans (case by case basis)

NSRC asks that you confine your items to 1 large piece of luggage or 2 smaller size bags.

Allowed items include:

• ID/Driver's License; Social Security Card; Insurance Card (MUST HAVE PHOTO ID)
• 7–10 days of clothing (including socks, underwear, workout attire, comfortable shoes). Laundry facilities are on site.
• Unopened toiletries (shampoo, conditioner, toothpaste, etc.), hairbrush and toothbrush
• Prescription Medication(s)
• No more than 5 cosmetic items
• Laundry Detergent
• Enough sealed, unopened nicotine products (cigarettes, disposable vapes, chewing tobacco) to last your stay
• A written list of contacts needed while in treatment
• Paper, pens, envelopes and stamps
• A water bottle/refillable cup
• Petty cash/change for vending machine purchases

Our primary goal is the safety of clients, staff, and visitors. These restrictions are safety precautions, not punitive measures.

What to Leave at Home:

• Open nicotine products and non-disposable vapes
• Valuables (jewelry, large amounts of cash)
• No pillows, blankets or stuffed animals from home
• Aerosol hairspray and hair dye
• Alcohol or drug products including perfume/cologne (anything including alcohol in first five ingredients)
• Electronics (cell phones encouraged for travel but locked up upon arrival)
• Weapons of any kind (guns, knives, brass knuckles, chains, razor blades, etc.)
• No Narcotic Medications, even if prescribed
• Open hygiene products
• No food or drink brought in for or by clients
• No excessively tight or revealing attire (shirts MUST cover entire torso)

Meals are prepared onsite by the Culinary Director.

• Breakfast: 7 AM
• Lunch: Noon
• Dinner: 5 PM
• Schedule may vary slightly on weekends
• Snacks provided two times a day plus vending machine access
• Outpatient: lunch provided and served at noon

Yes, mail is collected and delivered Monday–Saturday. Telephone calls are allowed during designated times.

Important: All clients experience a mandatory 10-day blackout period beginning at admission. During this time, clients may receive mail but not phone calls. This allows clients to settle into treatment and build their recovery foundation.

Addiction lands on the whole family, not just one person. The Family Program at NSRC supports the people around our clients: spouses, parents, kids, and anyone else carrying the weight of someone's substance use.

Family systems are extremely resilient, and with proper support and therapy, families do find happiness and balance. Families that enter their own therapeutic process learn effective ways to manage stress and crisis, and dramatically improve the chances of their loved one achieving long-term recovery.

Elements of the family program:

• Family counseling referrals
• Skills training/coaching
• Community support groups (Al-Anon)
• Education