Website Privacy Policy

This Website Privacy Policy explains how Natural State Recovery Centers collects, uses, and protects information gathered specifically through our website (naturalstaterecovery.com).

Note: A comprehensive HIPAA Notice of Privacy Practices (NPP) detailing how we protect your clinical and medical records under HIPAA and 42 CFR Part 2 is provided to all clients upon formal admission to our facility.

1. Information We Collect Through Our Website

Information You Provide: When you fill out our online contact or application forms, we collect the personal information you enter, such as your name, phone number, email address, date of birth, state of residence, and any messages you include.

Digital and Web Data: We collect standard digital data such as IP addresses, browser types, and interactions with our website via standard cookies to improve user experience and site functionality.

Communication Data: Records of voice call and SMS/text message opt-in consent gathered via our webforms.

2. How We Use Website Information

We use the information collected via our website strictly to:

• Respond to your inquiries, schedule phone calls, and coordinate potential admissions.
• Improve our website layout, performance, and accessibility.
• Manage communications, including consented voice calls and SMS/text messaging.

3. SMS/Text Messaging Policy & Data Sharing Limitations

To ensure safe communication regarding your inquiries, Natural State Recovery Centers utilizes SMS/text messaging.

Strict Prohibition on Marketing Sharing: No mobile information, including phone numbers and SMS text messaging originator opt-in data and consent, will be shared with, sold to, or distributed to any third parties or affiliates for marketing or promotional purposes.

Opting Out: You may withdraw consent to receive SMS messages at any time by replying STOP to any message you receive from us.

4. Data Security & Confidentiality

We implement robust, industry-standard security measures to protect the personal information you submit through our website.

Encryption:All data transmitted via our online webforms is protected by Secure Socket Layer (SSL) encryption (indicated by “HTTPS” in your browser) to ensure your information remains secure in transit.

Access Controls: Inquiries submitted through our website are routed exclusively to authorized admissions, compliance, and clinical personnel who are rigorously trained in patient confidentiality protocols.

Third-Party Vendors: Any third-party digital tools we utilize to process website forms, host data, or manage SMS and voice communications are legally bound by strict Business Associate Agreements (BAAs) to ensure they meet or exceed federal privacy standards.

Inherent Internet Risks: While we strive to use commercially acceptable, highly secure means to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security, which is why we advise against sending detailed medical records or highly sensitive clinical data through standard web contact forms.

5. Contact Us

If you have questions regarding this Website Privacy Policy or your digital data, please contact our Compliance Department:

Phone: (501) 319-7074
Email: admissions@naturalstaterecovery.com
Mailing Address: Natural State Recovery Centers, 10025 Oakland Dr., North Little Rock, AR 72118