This Privacy Policy explains how Natural State Recovery Centers (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website www.naturalstaterecovery.com. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. PRIVACY POLICY
Privacy Policy – Natural State Recovery Centers Natural State Recovery Centers (“Natural State,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information in accordance with federal regulations, including HIPAA and the strict confidentiality provisions of 42 CFR Part 2.
Information We Collect We may collect personal information you securely provide through our website forms, as well as technical data collected automatically:
- Information You Provide: Name, phone number, email address, date of birth, insurance information, and any details you voluntarily share regarding your inquiry.
- Automatically Collected Technical Data: When you visit our website, our servers automatically record standard log data, which may include your IP address, browser type, device type, and the pages you interact with. We use this data strictly for internal site security, analytics, and operational optimization.
How We Use Your Information We use this information strictly to respond to your inquiry, verify insurance benefits, and determine appropriate clinical services. Because we are a Substance Use Disorder treatment provider, your identifying information is highly protected under federal law (42 CFR Part 2) and HIPAA. We will not disclose your information to external parties without your explicit written consent, except where mandated by law or permitted under medical emergency exceptions.
(Note: This Website Privacy Policy governs digital data collected via this site. Upon admission, you will receive our comprehensive Notice of Privacy Practices detailing your clinical rights).
SMS/Text Messaging & Communication By voluntarily submitting your phone number and checking the consent box on our forms, you consent to being contacted by Natural State Recovery Centers via phone calls and text messages (SMS) regarding your inquiry, admissions, and services.
- Consent to receive text messages is not a condition of admission or purchasing services.
- Message frequency varies based on your inquiry.
- Message and data rates may apply.
- You may opt out of text messaging at any time by replying STOP. For assistance, reply HELP.
- Data Sharing Structure: Mobile information and opt-in consent data will not be shared with any third parties or affiliates for marketing or promotional purposes.
Age Requirements and Minors Natural State Recovery Centers provides Substance Use Disorder treatment services exclusively to adults aged 18 and older. This website, our web forms, and our communication channels are not intended for, nor directed at, individuals under the age of 18. We do not knowingly solicit or collect personally identifiable information or health data from minors. If we discover that we have inadvertently received information from an individual under the age of 18, we will take immediate steps to securely delete that information from our systems.
Call Recording Phone calls to and from Natural State Recovery Centers may be recorded for quality assurance, compliance, training, and admissions purposes.
Cookies & Third-Party Services We use trusted, HIPAA-compliant third-party services to operate our website securely. Our site may use cookies to improve user experience. You may disable cookies in your browser, though this may impact site functionality.
Changes to this Privacy Policy We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal or regulatory requirements, or internal operational shifts. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website following the posting of changes constitutes your acceptance of those updates.
Contact Us If you have questions about this policy or wish to request access to your information, please contact our Compliance Officer at: compliance@naturalstaterecovery.com or (501) 319-7074.
2. TERMS OF USE
Terms of Use – Natural State Recovery Centers By using this website, you agree to the following terms:
Informational Use Only The content on this website is provided for informational purposes only. It is not a substitute for professional medical advice, psychiatric diagnosis, or clinical treatment.
Emergency Situations If you are experiencing a medical or psychiatric emergency, or are in crisis, please call 911 or go to the nearest emergency room immediately. You may also dial 988 for the Suicide & Crisis Lifeline.
Limitation of Liability Natural State Recovery Centers is not responsible for any damages arising from the use of this website or reliance on its content. You agree to use this site for lawful purposes only and not to misuse or attempt to disrupt the functionality of the site.
Intellectual Property All content on this website is the property of Natural State Recovery Centers and may not be copied, distributed, or reused without explicit written permission.
Governing Law and Jurisdiction These terms and your use of this website are governed by the laws of the State of Arkansas, without regard to its conflict of law principles. By using this site, you agree that any legal action or proceeding related to this website shall be brought exclusively in the state or federal courts located in Pulaski County, Arkansas.
3. ACCESSIBILITY STATEMENT
Accessibility Statement Natural State Recovery Centers is committed to digital accessibility, conforming to the Web Content Accessibility Guidelines (WCAG) to ensure our site is accessible to all individuals. If you experience difficulty accessing any part of this site or need alternative formats, please contact us at (501) 319-7074 or compliance@naturalstaterecovery.com, and our team will gladly assist you.
4. NONDISCRIMINATION NOTICE
Nondiscrimination Notice Natural State Recovery Centers complies with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity).